From 31st of March 2023, we will be using IOSS to charge IOSS VAT on all orders being shipped to the European Union. The rate of VAT paid by the customer depends upon which country the order is being delivered to, and is charged against the value of the order. 

More information on IOSS:

IOSS allows a taxable person to register in a single Member State to declare, and pay, European Union (EU) import VAT. The IOSS can only apply to certain supplies. Where the IOSS is availed of, the import VAT due is not collected by Customs. The import VAT is, instead, remitted through a monthly IOSS return.

The IOSS can be used to declare, and pay, the import VAT due where:

• the goods in question are located outside the EU at the time they are sold

• the goods are dispatched in consignments of an intrinsic value not exceeding €150

• and

• the goods in question are not subject to excise duties.

Full information surrounding IOSS - https://www.revenue.ie/en/tax-professionals/tdm/value-added-tax/part10-special-schemes/vat-ecommerce-rules/import-one-stop-shop-ioss.pdf